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Account Manager Client Service - Seattle, WA or Bellevue, WA or
MINNEAPOLIS MN 55405
Category: Health Care Industry , Insurance
  • Your pay will be discussed at your interview

Job code: lhw-e0-89769078

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UnitedHealth Group

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Account Manager Client Service - Seattle, WA or Bellevue, WA or
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true.
Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals.
No other business touches so many lives in such a positive way.
And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance. Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product.
UnitedHealth Group offers a portfolio of products that are greatly improving the life of others.
Bring along your passion and do your life's best work. The Account Manager Client Service is responsible for key strategic client relationships by ensuring overall client satisfaction, retention, account growth and profitability.
This position ensures client and Optum compliance with all contractual agreements, deliverables and timelines.
Account Manager Client Service act as the ultimate advocate for clients within Optum. Manages ongoing contract relationships and service delivery to clients for one or more accounts.
Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts.
Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery.
Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.
This function includes employees who are in dedicated on-site service roles.
Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales.
Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band. Primary Responsibilities: Distribute promotional materials to clients to encourage program participation Maximize revenue by informing clients of Optum products and services available for purchase as add-ons to existing contracts Engage with the sales team on opportunities and RFPs Ensure contract compliance Conduct contract negotiations with client as necessary Obtain legal review of contracts as needed Ensure resulting contract is within established Optum business standards Ensure accuracy of invoicing and expenditures Provide project management services at the request of clients- Complex data analysis Ad-hoc data compilation different than datasets currently offered Collaborate with the client to adjust protocols and promotional efforts Develop/conduct educational promotion, and strategic presentations as requested by clients Create year-end or other reports as requested by clients Working with the Implementation Team to develop and execute business plans for deliverables Assigning and submitting requirement documents to appropriate functional areas Ensuring all tasks and timelines are being met or exceeded Develop and monitor the process and completion of deliverables to assure fulfillment of contractual commitments Participate in feasibility assessment, scoping, and pricing of requests and / or add-on sales Ensure that pricing, timelines and quality expectations are met and / or exceeded Work collaboratively with all levels of Optum staff to ensure the best outcome for the client Communicate price, timeline and pertinent decisions to client and negotiate final outcome Maximize revenue by informing clients of new products and services available for purchase as add-ons to existing contracts Develop and monitor revenue and utilization projections Excellent group facilitation, teamwork, organizational and computer skills Excellent verbal and written communication skills Demonstrated commitment to a healthy lifestyle preferred Required Qualifications: Bachelor's Degree (or higher) or High School Diploma / GED 2+ years of experience in managing client relationships, or project management, or call center supervision Experience with Microsoft Excel (with the ability to enter data into spreadsheets, sort and filter data) and Microsoft PowerPoint (with the ability to put together presentations and use clip art) Experience in Project management and in contract negotiations, budget management and customer service Local travel for meetings -some travel required to attend client meeting, health fairs, and team training Preferred Qualifications: Healthcare background preferred Careers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make the health system work better for everyone.
So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. Keywords: UHG, United Healthcare, Client Specialist, Coordinator Specialist 248f7699-3b93-4844-98e6-11c94d09dc5f
*Account Manager Client Service - Seattle, WA or Bellevue, WA or US Telecommute*
*Washington-Seattle*
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