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Account Services Rep 2
SAINT PAUL MN 55172
Category: Banking, Insurance
  • Your pay will be discussed at your interview

Job code: lhw-e0-90672232

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U.S. Bank

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Account Services Rep 2

Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers. Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction. Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions. Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.


**Qualifications:**


Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Three to five years of customer service experience





Preferred Skills/Experience

- Strong verbal, written, and interpersonal communication skills

- Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

- Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy

- Thorough knowledge of all relevant operational processes and procedures and company products and services

- Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.

- Ability to perform interest calculations and account adjustments

- Strong analytical and problem-solving skills

- Ability to manage multiple tasks/projects and deadlines simultaneously


**Job:** Operations


**Primary Location:** Minnesota-MN-Saint Paul


**Shift:** 1st - Daytime


**Average Hours Per Week:** 40


**Requisition ID:** 180020607


**Other Locations:** Iowa-IA-Waterloo


U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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